Forms and Articles

WHAT TO DO IF YOU HAVE A COMPLAINT

It is our aim to provide you with the best service possible, however, we do understand that occasionally issues arise, and you may have a complaint.

Please reach out to the staff at Neil C Hocquard if you have any concerns regarding our service. We welcome your feedback, and will endeavour

to resolve any complaints in a timely and professional manner. Enquire Online or contact this office by phone to discuss any matters of concern.

If you have a complaint which cannot be resolved satisfactorily you can contact The Tax Practitioners Board by clicking on the link below.

Click for Tax Practitioners Board

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Scam ATO Email

Beware of scam emails going around purportedly from the ATO requesting you to click on links to claim your refund or to provide personal information.

DO NOT TOUCH OR CLICK ON ANY LINKS WITHIN SUCH EMAILS!

The ATO does not advise refunds in this way and if they are requiring personal information contact the ATO directly on one of the numbers on their website.

If you see suspicious emails or emails requesting personal details -Do what I do—delete it and report them to the ATO.

BAS

A quarterly BAS report needs to be lodged by the following dates.

28 October

28 February

28 April

28 July

Public holidays and weekends mean that these dates fall on the next business day.

If you lodge monthly, it is due by the 28th day of the following month.

But what if my wages withholding is monthly and my GST is quarterly?

Yes, this does happen. The wages are prepared on an Installment Activity Statement and will be due on the 28th day of the following month UNLESS it is the GST quarter. In that case, the quarterly dates above apply.